Important Notice

By using Eng vs Aus, you agree to this privacy policy. Please read the full policy carefully. If you have any questions, contact our support team.

1

Introduction & scope of policy

Eng vs Aus (engvsaus.net) is a trusted online gaming platform for players in Bangladesh. We believe your personal information belongs to you — and it's our responsibility to keep it safe.

This privacy policy applies to the Eng vs Aus website, mobile app, and all associated services. It takes effect whenever you register, log in, or use any feature on our platform.

Eng vs Aus adheres to international data protection standards, and our security systems are verified through regular third-party audits. We are continuously working to ensure the safety of your information.

Our Core Commitments

Eng vs Aus never sells your personal information to third parties, nor uses it for marketing purposes without your consent.

2

What Types of Information Do We Collect?

Eng vs Aus collects certain information to deliver its services. This falls into two categories: information you provide directly, and information collected automatically.

Information You Provide Directly

  • Identity Information: Full name, date of birth, and nationality.
  • Contact information: Mobile number, email address, current address.
  • Identity Document: A copy of your national ID or passport (required for KYC verification).
  • Financial Information: Payment method name and the last 4 digits of the account number (full details are never stored).
  • Account Information: Username, password (hashed), security questions.

Automatically collected data

  • Device Information: Device type, operating system, and browser.
  • Connection data: IP address, internet service provider, and connection time.
  • Usage data: Game history, transaction records, and login times.
  • Cookie Information: Session cookies, preference cookies, analytics cookies.
Important Note Regarding Payment Information

Eng vs Aus never stores your bKash PIN, Nagad password, full bank card number, or CVV. All payments are processed directly through the respective payment provider.

3

Why Do We Collect Your Information?

Eng vs Aus uses your information only for specified purposes. Collecting unnecessary data goes against our policy.

  • Service Delivery: To enable account creation, process deposits and withdrawals, and provide gaming features.
  • Identity Verification (KYC): To comply with international AML regulations and ensure the security of your account.
  • Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Customer Service: To resolve your issues and provide support.
  • Service Improvement: To analyse usage data and improve the platform.
  • Age verification: To ensure no one under the age of 18 is using the platform.
  • Legal Obligations: To comply with applicable laws and regulations.
Marketing communications

If you'd like to receive bonuses, offers, and updates from Eng vs Aus, simply give your consent during registration or in your account settings. You can withdraw that consent at any time.

4

Data Sharing & Third Parties

Eng vs Aus never sells your personal data. However, information may be shared in limited circumstances to deliver our services and meet legal obligations.

Data Recipients What Information Reason Data Sales
Payment Provider Transaction data Payment Processing None
Game Provider User ID Game Management None
KYC Service Provider Identity Document Age & identity verification None
Law Enforcement Agencies Required Information By court order Conditional
Analytics tools Anonymous usage data Service Improvement None
Advertisers No Information Not applicable Never

Third parties who receive data from Eng vs Aus are required to uphold the same privacy standards. They may not use your information for any other purpose.

5

Technical Data Security Measures

Eng vs Aus uses industry-leading technology to protect your data. Every data point is secured through multiple layers of protection.

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SSL 256-Bit Encryption

All data transfers are protected with bank-grade encryption.

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Firewall protection

Advanced firewall protection blocks unauthorized access.

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24/7 security monitoring

Our real-time monitoring system instantly detects suspicious activity.

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Password Hashing

Passwords are never stored in plain text — bcrypt hashing is used at all times.

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Regular Security Audits

Third-party experts conduct regular security audits of Eng vs Aus.

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Data Backup & Recovery

Regular backups ensure your data is never lost.

Security Certification

Eng vs Aus complies with international information security standards (ISO 27001 aligned) and undergoes regular PCI-DSS compliance verification.

6

Cookies & Tracking Technologies

Eng vs Aus uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

You can disable optional cookies at any time through your browser settings. Please note that disabling session and security cookies may affect the platform's functionality.

7

Your Data Rights

Eng vs Aus believes you should have full control over your own data. Your rights are outlined below.

Right to Access Your Information

To find out what information we hold about you, please submit a request to our support team.

Right to Rectification

You can correct inaccurate or outdated information via Account Settings or by contacting Support.

Right to Erasure

Upon account closure, all data beyond legal requirements will be deleted.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to Object to Processing

You may opt out of having your data used for marketing or analytics purposes.

Right to Lodge a Complaint

If you believe your privacy has been violated, please file a complaint with Eng vs Aus support or the relevant authority.

How to Exercise Your Rights

To exercise any of your rights, contact Eng vs Aus customer support in writing. We will respond within 30 business days.

8

Data Retention Period

Eng vs Aus does not retain your data beyond defined timeframes. A specific retention period is set for each category of information.

  • Account Information: For the duration of account activity + 5 years after closure.
  • Transaction records: Up to 7 years as required by law.
  • KYC Documents: Up to 5 years after verification.
  • Communication records: Support history for 3 years.
  • Cookie Information: 30 days to 1 year, depending on the cookie type.
  • Analytics data: Anonymously for up to 2 years.
What happens after the retention period ends?

Once the retention period expires, Eng vs Aus automatically deletes or anonymises your data securely, making it impossible to trace back to you.

9

Privacy Policy Updates

Eng vs Aus may update this privacy policy when necessary. Any changes will be handled according to the following process:

  • For significant changes, at least 14 days' advance notice will be provided.
  • Notifications will be sent to your registered mobile number or via the platform.
  • The "Last Updated" date is displayed at the top of the page.
  • Continued use of the platform after any policy change will be considered acceptance of the updated terms.

We recommend checking this page regularly. This policy was last updated in January 2026.

10

Contact Us

For any questions, requests, or complaints regarding the Privacy Policy, please contact the Eng vs Aus customer support team.

Contact via Email
[email protected]
Response time: within 24 hours
Live chat
Live chat on platform
Available: 24/7 in Bengali
Response time

Eng vs Aus is committed to responding to privacy-related requests within a maximum of 30 business days. For urgent matters, we typically respond within 24–48 hours.

Our Core Privacy Commitments

How we protect your data at Eng vs Aus

Sale of Data is Strictly Prohibited

Eng vs Aus will never sell your personal information to any third party. This is our commitment — no exceptions.

Bank-grade encryption

All your data is protected with SSL 256-bit encryption — the same technology used by leading banks worldwide.

Your Data, Your Control

You can request to view, correct, or delete your data at any time. Your data belongs to you.

No Payment Data Stored

Eng vs Aus never stores your bKash PIN, card number, or banking password.

Regular Security Audits

Independent third-party experts regularly audit Eng vs Aus's privacy practices.

Full transparency in Bengali

No complex legal jargon — all Eng vs Aus policies are written in plain, clear English so you always know where you stand.

Get Started Safely at Eng vs Aus

Your privacy is protected, your data is secure. Join Eng vs Aus today with complete peace of mind.

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For adults aged 18+ only. Responsible Gaming Policy

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